Buyer Beware: Tech Issues with GMATPrep Exam Pack


For many b-school hopefuls, we’re in

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the thick of crunch time. Application deadlines are already upon us (Round 1) or right around the corner (Round 2), and people are diligently putting the finishing touches on their essays (okay, some people) and taking that final GMAT to give them the score they need. With the GMAT still “in play” for many prospective applicants, the news that GMAC was coming out with TWO new full-length practice tests for GMATPrep an unqualified boon. Well, it started out as an unqualified boon. The reality has been a little more qualified.

Many of our students have purchased the new GMATPrep exam pack to get in one or two more full-length tests before game day. Unfortunately, some ran into technical issues that they shared with us, and which we though we should share with everyone else so that they’re aware of the possibilities.

Here are a couple of the problems we’ve heard about:

Installation Issues

Difficulty installing the new Prep packs, despite following the directions to the letter. The difficulties were such that outreach to GMAC tech support were required.

Functionality/Tech Issues

A functionality issue that requires users to exit and reenter the test to access each question. Time is only lost (at least on the test) if you’re not aware what has to happen to get to the next question, but it’s surely an annoying waste of time overall.

Data Retrieval and Test Review

Naturally our team jumped at the opportunity to test drive the tests. You can read the full review here, which was largely positive. But when we tried to go back to review questions and data there wasn’t any of either to be found. Apparently if you don’t uninstall previous versions of GMATPrep you won’t be able to see the data or review the questions from the exam pack.

We contacted tech support and they told us about needing to uninstall older versions. You can read the full message from GMAC at the bottom of our review here.

 

So what does all this mean? Just that you should know that things

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might not go smoothly. Many people experience no issues at all, but like a new rollout of any technology, there are bound to be some bugs. GMAC is surely collecting feedback and fixing them, but perhaps not in time for many people with test dates in the next few weeks. Consquently, just be aware that your testing experience may be less than ideal. If that should be the case, have a contingency plan, whether tests from other sources, or time to allow a fix or solution to be found. There’s no better testing software available than from the folks who make the test, so most people will want to get the tests, regardless of the possible tech issues.

That’s the scoop from us. Just trying to keep everyone aware of developments. Happy GMATing!

 

-The BC Team

 

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